IP Telephony
Business numbers, routing, schedules, voicemail and continuity in one flexible platform.
BUSINESS IP TELEPHONY
Your business telephony. Smarter. Better connected.
BLIO One puts IP telephony at the heart of your communications, then connects SMS, chat, email, fax, applications and automation in one ecosystem.
SMBs · Large enterprises · Senior living communities
THE CORE OF BLIO ONE
A telephony platform designed for real operations.
Every function starts with a concrete need: answer better, route faster, collaborate from anywhere and keep control of the customer experience.
Call Queues
Distribute calls by skills, priority, availability and your business rules.
Remote Work
Keep the same business identity at the office, at home or on the road.
WebMeetings
Video meetings, screen sharing and collaboration integrated into your communications.
Application Telephony
Call from the Web, a computer or a mobile device through one consistent experience.
Managed Operations
Monitoring, updates, security and guidance adapted to your environment.
CONNECTED COMMUNICATIONS
A call can become an action without losing context.
The phone remains the anchor. Around it, your other channels and business systems exchange the right information at the right time.
SMS and Chat
Continue the conversation on the customer’s preferred channel with useful history.
Email and Fax
Trigger confirmations, receive documents and route them to the right process.
CRM and ERP
Display customer context during the call and automatically record useful actions.
Conversational AI
Answer calls with a natural voice, identify intent, use authorized context, complete permitted actions and hand off whenever human judgment is required.
FAX WITHOUT THE MACHINE
A partner still requires a fax? You no longer need the fax machine.
Keep this professional channel when an exchange requires it, then manage sending and receiving in a digital environment.
Explore virtual faxAUTOMATION WITH JUDGMENT
AI assists operations. Your team keeps the decision.
Automation can understand intent, consult rules and customer context, complete an authorized task, then involve a person whenever validation is required.
Rules, permissions, confidence thresholds and human handoff are part of the solution.
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01
A call or message comes in
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02
Intent and context are analyzed
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03
The CRM or ERP provides authorized information
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04
An action is completed or validated by your team
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05
The follow-up is confirmed by SMS or email
ADVISORY SERVICES
Technology should follow your operations, not the other way around.
Architecture, integration, migration and automation: we build the path that connects your tools without forcing a generic solution.
SOLUTIONS THAT FIT
From SMBs to multisite organizations.
Self-employed professionals
A professional phone presence and tools that keep pace with your business.
SMBs
A clear solution that grows with your team, locations and processes.
Large enterprises
Governance, integrations and advanced routing for complex operations.
Multi-unit housing
Centralized communications for management, field teams, access and tenant services.
Senior living communities
Reliable communications for reception, teams, families and critical systems.
Nonprofits and public institutions
A unified communications solution for municipalities, educational institutions, community organizations and public or parapublic bodies.
Based in Estrie · We deliver wherever Internet is available.
OUR APPROACH
Build - Link - Innovate - Operate
Build
Build solutions around real needs.
Link
Connect systems and technologies.
Innovate
Innovate with modern solutions, including AI.
Operate
Operate business communications.
INSIGHTS
Understand before transforming.
What IP telephony brings to your business
Mobility, better call distribution and a clear separation between personal and business communications.
Learn moreWhen every channel works together
Unified communications become valuable when context follows the conversation.
Learn moreWho we are
The history, expertise and independent approach behind Blio Tech and the Blio One solution.
Learn moreLET’S DISCUSS YOUR PROJECT
Better communications start with a real conversation.
Tell us how your organization works. We will help connect the telephony, tools and operations that matter to your team.